FAQs

General

Can I claim a full fair market value for my device?

Yes. Charity Device Inc. is recognized by the Internal Revenue Service (IRS) under the IRS code section 501(c)(3) as a charity qualified to receive tax-deductible contributions. After your device donation is processed Charity Device will send you a tax receipt for you year end tax return.

Who designates the condition of my device?

Charity Device goes through a thorough 40 point inspection on your device and then categorizes the device based on its condition. 

What does a device donation tax receipt look like?

Charity Devices tax receipts will have a detailed description of the device donated from size, type, brand, color, etc. Also will be included the date you donated your device and condition it was in when we received it.

How do I determine the fair market value of my device?

The fair market value deduction which is determined by the donor from the tax receipt sent by Charity Device. You donation is then eligible to be included on  the donors Form 1040 as a charitable donation. Please consult your tax advisor when discussing the specific tax situation and fair market value of your device because their are limitation on charitable contribution deductions each year.

So does Charity Device give me an exact fair market value number?

No Charity Device at the time your device donation is received and processed with send you a tax receipt where you will consult your tax advisor to determine the fair market value number.

What happens after my device is received and processed?

Charity Device sells your device on third party eCommerce websites and then donates the funds to organizations that are changing lives around the world.

How can I purchase a donated device and support Charity Device in this way?

We use eBay and Amazon to sell our donated devices so if you would like to make a purchase of one of our donated devices please visit those websites and search Charity Device.

Can I make a online or check donation to Charity Device?

Yes. Just go to our “Donation” page and there are instructions where you can give by check in the mail, Paypal or credit card online.

What if I do not see my device online do you accept other devices?

Yes. We accept many items that are not listed on our website although we do not pay for the shipment of these items. We would love to recycle your device please click here to donate a device that is not listed on our website.

Is Charity Device a tax deductible organization?

Yes. We are a 501(c)(3) non profit organization approved by the IRS to receive donated items and to issue a tax-deductible donation receipt.

Why should I donate my device to Charity Device?

We have earned a great reputation and know and understand each person who donates their device is giving us their trust and we do not take that lightly. We believe that we are the best online, user interface device donation program out and that you will not be disappointed in partnering with us.

How do I setup an account with Charity Device?

The simplest way to setup an account is to donate a device. Go to our homepage and go through the process or click in the top right corner to login or create an account.

What if I lost or forgot my password?

just visit this page to reset your password. It will send an email to the email address associated with your account. From the link in the email you can then create a new password.

Do I have to pay for the shipment of my device?

No. For most of the devices listed on our website you will not have to pay for shipment. In the process of finding and choosing your device to donate we will populate a shipping label that you can print and place on the box you ship your device in.

How do I deactivate the service on my device before I send it?

To deactivate your phone or other devices, you must contact your wireless service provider and resolve any issues that are keeping you device active in service with them.

ESN’s are Electric Serial Numbers. An ESN can be active from the following reasons:

1. The Device is holding an “active” account status with the carrier.

2. The account associated with the device has an outstanding balance with the service provider.

3. The device has been reported as stolen or lost.

Prior to our inspection we will check to see if the ESN has been deactivated. If the ESN isn’t clear for activation we will notify you via email and ask your to contact your service provider to clear up the issues causing your ESN to stay inactive.

How do I erase my apple devises information securely?

On your apple device go to the Settings application and then to General and then to Rest and then select “Erase All Content and Settings” The process can take a few minutes to several hours so you might want to put your device on a charger.

If you forget to erase your apple device before you send it to us and you have created an iCloud account you will have access to remote erase that device and then we can power the device off and you can delete the device from find my iPhone.

How do I turn "Find my iPhone" off for my Apple product?

This step should be done before you erase your device but it can be done after. It you haven’t erased your Apple device go to the Settings app and then select iCloud and go to the bottom and click “Find My iPhone” and turn it off. you will be prompted to type in your password and it will be complete.

If you have erased your device and it is in new factory settings you have to go online to www.iCloud.com and sign in with your user ID and password and go to “Find My iPhone” then in the top center it will say “All Devices” click “All Devices” and power down your device so that is not on. After is it powered off your device list will show that your device is “offline” and then you can click that device and click “Remove from Account” and it will remove that device from “Find My iPhone.”

How do I remove my activation lock?

On most devices this is done under a settings link or application on your device. For Apple products go to Settings and then “Touch ID & Passcode” then type in your passcode and select “Turn Passcode Off” and follow the rest of the instructions.

Is it safe to donate my device to Charity Device?

Yes. All of your information should be erased before you send your device to us but in the event that we receive your device with secure information on it we handle this situation with honestly and integrity. We ensure and commit to you the highest priority to keep your information safe until deleted.

If we receive your device and it has not been erased we will contact you immediately. If it is an apple product and you have a activation lock on the screen you can remotely erase that device is you had setup a iCloud account or “Find My iPhone” with that device. Look at the “How do I turn “Find my iPhone” off for my Apple product?”

If you product is not an Apple device we will contact you immediately and work directly with you on how you would feel secure with the erasing of your data.

Is Charity Device a registered Non-profit?

Yes, here is our tax ID for further information: EIN 47-3185945

Do you have a questions thats not been answered? Feel free to submit it here:

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